Privacy Policy

We care about our guests. We also care about the personal information you provide to us.

This Privacy Policy applies to the personal information you provide when making a booking, requesting an offer, filling out a passenger card, or contacting us by phone (call, text, WhatsApp, Viber, or similar messaging apps), email, via the website onnivillage.com, and through other ONNI Village user profiles. This document describes how we collect and use the personal data you provide.

Data Collection

We collect the following personal information:

  • Your first and last name, email address, phone number, home address, and passport details.
  • Credit card details.
  • Information about the guest’s stay, including arrival and departure dates and special requests.
  • Information you provide regarding marketing preferences or information received from you during surveys, contests, and use of special offers.
  • Your feedback and media content related to ONNI Village that you share on public feeds such as Facebook, Instagram, TripAdvisor, Google, Yandex, VK, and others.

Data We Collect Automatically

When you use our website or visit our social media pages, we also collect data automatically. Some of this data may be personal. This includes language settings, IP address, location data, device and operating system information, login logs, time of login, requested URL, system status reports, browser version, website visit outcome (viewing data or booking), search history, booking number, and type of data viewed. We may also collect data automatically through cookies.

Purposes of Data Processing

We use your personal data for the following purposes:

  • Bookings: We use your personal data to complete and process your reservation.
  • Customer Support: We use your personal data to provide assistance.
  • Guest Reviews: We may contact you via email or other means to invite you to write a review after your stay. Your review and media content may be published on our website and other ONNI Village accounts to help other travelers.
  • Other Communications: We may contact you for other reasons—via email, mail, phone, or messaging—depending on the contact information you provided.
  • Analytics, Improvements, and Research: We use personal data for research and analytical purposes to improve our services, your website experience, and the functionality and quality of our online booking services.
  • Security, Fraud Detection, and Prevention: We use information, which may include personal data, to prevent fraud and other illegal activities. We may use personal data for risk assessment and security purposes, including user authentication. For these purposes, data may be provided to third parties, such as law enforcement, government agencies (as required by law), and external consultants.
  • Legal Issues and Compliance: In certain cases, we need to use the information provided to handle and resolve legal disputes, complaints, and investigations, as well as to comply with regulatory requirements, enforce contract terms, and respond to requests from law enforcement and government agencies.

When using your personal data for our legitimate interests, we always strive to maintain a balance between your rights to data protection and our interests. We use your information to provide the most relevant content on the website and social media, in emails and newsletters, and for administrative and legal purposes.

If required by law, we will request your consent. You can withdraw your consent at any time by contacting us at the addresses listed at the end of this policy.

Data Sharing and Third Parties

We provide online and offline booking services. ONNI Village may send you a booking confirmation, a pre-arrival letter, and information about the property and its surroundings.

  • Third-party Service Providers: We use service providers to process your personal data on our behalf (e.g., payment processing, marketing distribution, or analytical support). They are bound by confidentiality obligations and are not allowed to use your data for other purposes.
  • Competent Authorities: We transfer personal data to law enforcement and other government agencies to the extent required by law or strictly necessary for the prevention and detection of criminal acts.

Data Transfer to Other Countries

Personal data may be transferred to countries where data protection laws are not as comprehensive as in the European Union. In such cases, we ensure that recipients provide an adequate level of protection by entering into appropriate agreements that meet European standards.

Data Retention

We will store your information for as long as we deem necessary to provide services to you, comply with relevant laws, resolve disputes, and conduct our business. All stored data is governed by this Privacy Policy.

Your Rights

You have control over your personal data. You can:
Request a copy of your personal data stored by us.
Inform us of any changes or request corrections to your data.
Request that we delete, block, or restrict the processing of your personal data.
Object to how we use your personal data.
Please ensure your data is complete and accurate. Notify us of any changes via email at onnivillage.com.

Contact Details

Onni Village Oy, Business ID (Y-tunnus): 3377653-4 Kohtniemenraitti 52, Syyspohja, 56310, Finland
Email: onnivillage@gmail.com
Phone: +358 44 742-3045